🔄 Return & Refund Policy

Thank you for shopping with Christmas Shopi!
We want you to be happy with your purchase. Please read our return policy below, based on U.S. standards and tailored to the handmade nature of our products.

📅 Return Window

We accept returns for eligible items within 14 days of delivery.
To start a return, please contact us at:
📧 shopichristmas@gmail.com

✔️ Eligible Returns

We accept returns ONLY if:

• You received the wrong item,

• Your item arrived damaged, or

• Your product has a manufacturing defect.

Photos are required for damaged/defective items so we can assist quickly.

❌ Non-Returnable Items

Due to the nature of our shop and many items being handmade, we do not accept returns for:

• Handmade items with minor variations (normal for handcrafted products)

• Slight color differences due to lighting or display screens

• Wrong size chosen by customer

• Change of mind or personal preference

• Sale or clearance items

These conditions help us maintain fair pricing and protect small-batch handmade production.

💰 Refunds

If your return is approved:

• Refunds are issued to your original payment method

• Processing usually takes 3–7 business days after we receive your item or proof of issue

• Shipping fees are non-refundable

🚚 Return Shipping

• If the issue is our fault (wrong item or damaged), we cover the return shipping cost.

• If the customer requests a return for another reason, the customer is responsible for return shipping.

📦 Lost or Missing Packages

We are not responsible for:

• Packages marked as delivered by the carrier

• Packages lost due to incorrect addresses provided at checkout

Please contact your local carrier first if your tracking shows “Delivered” but you cannot find your package.

❗ Cancellations

Orders cannot be canceled once they have been processed or shipped.
For urgent issues, email us immediately at:
📧 shopichristmas@gmail.com