Return and Refund Policy – Festive Charms

Last Updated: October 13, 2026

At Festive Charms, customer satisfaction is important to us. Please review our return and refund policy before placing an order.

Return Eligibility

• Return requests must be submitted within 30 days of delivery.

• Products must be unused, in their original condition, and include original packaging where applicable.

• Certain items, including personalized products, gift cards, and final-sale items, may not be eligible for return unless required by law.

• Products that are damaged, defective, or incorrect may qualify for a return or replacement.

How to Request a Return

Contact our customer support team at [YOUR SUPPORT EMAIL] with your order number and the reason for your request. Please wait for return instructions before shipping any item back.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us for assistance with the appropriate resolution.

Exchanges

If you receive a damaged, defective, or incorrect product, contact us to discuss an exchange or replacement.

Cancellations

Contact us as soon as possible if you need to cancel an order. Orders that have already been processed or shipped may not be cancellable.

Contact Us

For return and refund questions, email us at [mohsinniaz233@gmail.com].

Festive Charms reserves the right to update this policy as needed, subject to applicable law.