Shipping policy

Shipping Policy – Festive Charms

Last Updated: October 13, 2026

At Festive Charms, we aim to provide a smooth and reliable shopping experience for every customer.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, sales events, or periods of high order volume.

2. Shipping Destinations

We ship to the locations available at checkout. Please confirm that your shipping address is correct before completing your order.

3. Shipping Costs

Shipping fees are displayed at checkout before payment. Free shipping is available only when specified on the product page or through an active promotion.

4. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, and other factors. Any delivery estimates provided are approximate and are not guaranteed.

5. Order Tracking

When tracking is available, tracking details will be provided after your order ships. Please allow time for the carrier's tracking system to update.

6. Shipping Delays

Delivery may be delayed due to weather, carrier disruptions, customs inspections, holidays, or other circumstances beyond our reasonable control.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. Please contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has been processed.

8. Lost, Damaged, or Incorrect Orders

If your order has not arrived within the expected delivery period, arrives damaged, or contains an incorrect item, please contact our customer support team with your order number and relevant details.

9. International Orders

International orders, where available, may be subject to customs duties, taxes, or import fees. Any applicable charges and responsibility for payment will be determined by the destination country's laws and the information provided at checkout.